Virginia Commonwealth University
Richmond, VA

• B.I.S., Technical Communications
• Minors: Computer Science, General Business
• Honors: Cum Laude

SecuriGence LLC
Business Analyst

V2X Inc.
Technical Writer & IT Communications Intern

• Delivered the company’s first enterprise-wide IT New User Guide, accelerating onboarding and reducing new-hire setup questions
• Standardized 35+ IT policies and procedures for ISO-9001 compliance during post-acquisition integration
• Created process documentation supporting enterprise transitions to Microsoft 365 (Outlook, Teams, and SharePoint), streamlining IT transitions during company acquisition
• Maintained version-controlled IT Service Desk documentation in SharePoint supporting up-to-date procedures across the IT department

Peerless Public Safety Solutions
Technical Writing Intern

• Built a 40-page online user training manual for a new firefighter operations platform translating day-to-day workflows into clear steps for nontechnical personnel
• Created a documentation template and review workflow standardizing layout for leadership review cycles

• Tools & Platforms Microsoft Office 365 (Advanced Word) | SharePoint | ServiceNow | Visio | Adobe Acrobat | HTML/CSS (Working Knowledge) | Figma | SnagIt
• Documentation & Content Governance Technical Documentation | Information Architecture | UAT Design | Document Standardization | Quality Assurance & Review | Section 508 Accessibility | Templates & Style Guides| Repository & Version Management | Cloud Governance Support (AWS & Azure)