Virginia Commonwealth University
Richmond, VA

• B.I.S., Technical Communications
• Minors: Computer Science, General Business
• Cumulative GPA: 3.31 Departmental GPA: 3.59 Honors: Cum Laude, Dean's List

Relevant Coursework

• Interdisciplinary Web Design
• Legal Writing
• Business Management
• Legal Environment
• Marketing
• Communications
• Java Programming I & II
• Data Structures & OOP
• Software Engineering

SecuriGence LLC
Business Analyst

V2X Inc.
Technical Writer & IT Communications Intern

• Collaborated with subject matter experts (SMEs) to create user guides, technical manuals, and IT communications
• Conducted thorough research to understand complex concepts and translate them into user-friendly documentation
• Updated and reformatted IT policies and procedures for the ISO-9001 to ensure accurate records and compliance
• Edited and proofread technical content to ensure accuracy, consistency, and adherence to company format and guidelines
• Assisted in the development and maintenance of the IT Teams Site and SharePoint knowledge repository
• Coordinated migration testing and provided feedback to improve usability for subsequent user testing
• Contributed to daily meetings with the Service Desk Team to improve documentation for internal processes
• Used SnagIt for visuals, editing screenshots, and video instructions to document complex processes

Peerless Public Safety Solutions
Technical Writing Intern

• Established a documentation process, review procedure, and template guideline for document workflows
• Developed an online training manual and knowledge base for the LogisticsOne software product
• Conducted interviews with executives and community members for feedback to ensure stakeholder expectations
• Created user-friendly technical instructions for a non-technical audience
• Identified and documented bugs and errors of the software from a front-end perspective

Robot Delivery System Requirements Manual
Author

• Authored and revised a 12-page system requirements manual for a food-delivery robot software consisting of a table of contents, glossary, process life-cycle, implementation phase, and future expectations

VCU Major Finder Mobile App Prototype
Developer and Content Writer | Interdisciplinary Web Design

• Designed an interactive Figma app prototype for VCU students to discover personalized majors with a user-friendly mobile design

Nail Salon Website
Developer and Content Writer | Interdisciplinary Web Design

• Redesigned a local nail salon website from scratch using HTML, CSS, and JavaScript
• Deployed the website on GitHub Pages for increased accessibility and real-site emulation

Tax File Database System
Developer | Fundamentals of Software Engineering

• Collaborated with a team of 5 to write and establish a project plan for a tax database system for yearly taxpayers
• Developed the tax bracket data with Microsoft Excel to translate into a Java program using File I/O
• Calculated multiple equations to analyze and formulate the data into a workable database program
• Utilized GitHub to upload and write documentation and draft a presentation using PowerPoint

• Technical: Office 365 – Word, Outlook, PowerPoint, Excel, SharePoint, OneDrive, Adobe Acrobat, GitBook, GitHub
• Microsoft Word – Document Formatting, Template and Style Design, Table of Contents (TOC Creation), Page Layout & Numbering, Track Changes & Review, Document Collaboration
• Style Guides: Familiar with MLA and APA, Developmental & Corporate-standard Style Guides
• UX / Web Design: HTML5, CSS3, JavaScript, SnagIt, Figma, WordPress, NetBeans IDE
• Languages: Experience with Java