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RESUME



Education

May 2023   

Virginia Commonwealth University
Richmond, VA

  • B.I.S., Technical Communications
  • Minors: Computer Science, General Business
  • Honors: Cum Laude

Work Experience

April 2024 - Present   

SecuriGence LLC
Business Analyst

 

September 2022 - April 2024   

V2X Inc.
Technical Writer & IT Communications Intern

  • Delivered the company’s first enterprise-wide IT New User Guide, accelerating onboarding and reducing new-hire setup questions
  • Standardized 35+ IT policies and procedures for ISO-9001 compliance during post-acquisition integration
  • Created process documentation supporting enterprise transitions to Microsoft 365 (Outlook, Teams, and SharePoint), streamlining IT transitions during company acquisition
  • Maintained version-controlled IT Service Desk documentation in SharePoint supporting up-to-date procedures across the IT department

 

June 2022 - August 2022   

Peerless Public Safety Solutions
Technical Writing Intern

  • Built a 40-page online user training manual for a new firefighter operations platform translating day-to-day workflows into clear steps for nontechnical personnel
  • Created a documentation template and review workflow standardizing layout for leadership review cycles

Skills and Tools

  

  • Tools & Platforms Microsoft Office 365 (Advanced Word) | SharePoint | ServiceNow | Visio | Adobe Acrobat | HTML/CSS (Working Knowledge) | Figma | SnagIt
  • Documentation & Content Governance Technical Documentation | Information Architecture | UAT Design | Document Standardization | Quality Assurance & Review | Section 508 Accessibility | Templates & Style Guides| Repository & Version Management | Cloud Governance Support (AWS & Azure)